B R Turner Carpet Service Limited – Terms & Conditions
B R Turner Carpet Service Limited wants every customer to feel confident and informed when placing an order with us. These Terms & Conditions are designed to set out clearly our working practices, all you can expect from us and your responsibilities in dealing with the Company; providing protection for yourselves and us as the Company, ensuring your order is handled fairly, transparently and with the highest standards of service.
All of our products are sourced in accordance with individual customer orders; therefore, it is important to understand that once an order is confirmed, changes or cancellations may not be possible without additional costs. Samples are provided for guidance only, and natural variations in colour, texture or finish are part of the character of the products we supply.
Receipt of a deposit confirms your order and you are entering into a binding agreement with B R Turner Carpet Service Limited under these Terms & Conditions. We encourage you to read them carefully and contact us with any questions before proceeding.
1. Definitions
“Company” refers to B R Turner Carpet Service Limited.
“Customer” refers to the person or organisation purchasing goods and/or services.
“Goods” refers to flooring products supplied by the Company.
“Services” refers to installation or fitting carried out by the Company or its contractors.
2. Contract Formation
A contract is formed once the Customer pays the required deposit.
Payment of the deposit constitutes acceptance of these Terms & Conditions and approval of the order.
Upon receipt of the deposit, the Company will procure the stated products therefore confirming the order and acknowledging acceptance.
No written signature is required unless otherwise agreed.
3. Pricing & Payment
Prices are as stated in the quotation.
Quoted prices are valid for 30 days.
A deposit is required to secure the order. The balance must be paid in full upon completion unless otherwise agreed in writing.
Payment can be made by cash, cheque or bank transfer.
Failure to pay in full may result in suspension of work and/or legal recovery of outstanding sums.
A surcharge of £25.00 will be issued to all unpaid invoices every 28 days to cover administration costs in following up the unpaid invoice.
4. Deposits & Payments
Deposits are required to secure all orders and are non‑refundable once goods have been ordered or work scheduled.
Balances are payable upon completion of work unless otherwise agreed in writing.
Goods remain the property of the Company until paid for in full.
Title of the Goods shall not pass to the Customer until the Company has received full payment, including any additional charges, in cash or cleared funds.
If payment in full is not received the Company is entitled, at any time, to require the Customer to return the goods. If the Customer fails to do so the Company can enter any premises of the Customer or third party where the Goods are stored, kept or fitted. The Company will then mark, identify and repossess the Goods. The Customer grants the Supplier an irrevocable license to enter any premises of the Customer for such purposes.
5. Delivery & Installation
Dates provided are estimates and may change due to circumstances beyond the Company’s control (e.g. supplier delays, transport issues).
The Customer must ensure clear access and a safe working environment.
The Customer must ensure the area is prepared and accessible for fitting (e.g. furniture removed, subfloor ready).
If fitting is delayed or interrupted, due to Customer actions, additional charges may apply.
The fitter will confirm product before commencing installation. Once fitting has started, the Customer is deemed to have accepted the product supplied.
6. Customer Responsibilities
The Customer must check goods prior to installation and raise concerns immediately.
The Customer must provide accurate information (e.g. measurements, access details).
The Company is not liable for errors arising from incorrect information supplied by the Customer.
The Customer must ensure clear access and a safe working environment to the fitters.
7. Variations & Samples
Samples are provided for guidance only; variations in colour, texture, grain or finish may occur. These variations are not considered defects and do not entitle rejection of goods. Flooring products may vary slightly from showroom samples in colour, grain or finish.
Colours may differ between samples and the final ordered product due to manufacturing processes, dye batches and natural material characteristics. These variations are normal and not considered defects.
These differences do not entitle the Customer to reject the Goods or cancel the order.
The Company will not be liable for dissatisfaction arising from natural or production-related variations inherent in the product.
8. Cancellation Policy
Orders cannot be cancelled once delivered to the Company or installation has commenced.
Orders cancelled after deposit payment may result in loss of deposit and/or additional charges if Goods have been ordered or installation scheduled.
Cancellation prior to commencement may result in loss of deposit and additional charges if the Company is unable to return the goods to our supplier.
Once installation has commenced, cancellation is not permitted without full payment for Goods supplied and Services rendered.
9. Warranty & Liability
Goods are warranted to be of satisfactory quality and fit for purpose.
Installation workmanship is guaranteed for 12 months.
Warranty excludes damage caused by misuse, neglect or failure to follow care instructions.
Liability is limited to the value of goods and services supplied.
10. Force Majeure
The Company is not liable for delays or failure to perform due to events beyond its reasonable control (e.g. strikes, extreme weather, supplier issues).
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Complaints Procedure
The Company is committed to providing high‑quality products and services. If you are dissatisfied, please notify us in writing as soon as possible, providing full details of the issue.
We will acknowledge receipt of your complaint within 5 working days and aim to investigate and respond within 14 working days.
If the complaint relates to workmanship or product quality, we may arrange an inspection to assess the issue.
When a fault is identified we will offer an appropriate remedy such as repair, replacement or partial refund in line with our obligations under the Consumer Rights Act 2015.
If no fault is found and the Goods or Services are in line with the agreed contract, no refund or replacement will be offered.
This procedure does not affect your statutory rights.
Updated November 2025